Legal

Privacy Policy

Last updated: 19 October 2026

This Privacy Policy explains how WARMÉ ("WARMÉ", "we", "us", "our"), operating the website www.warmecandles.com, collects, uses, shares and protects your personal information when you visit our website or purchase our handcrafted candles and gift hampers. By using our website, you agree to the practices described in this policy.

This policy is published in accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023, as applicable.

1. Information We Collect

• Order & contact details: your name, mobile number, email address, delivery address, city, state, PIN code and any gift note you add at checkout.
• Payment information: payments are processed securely by our payment gateway partner (Razorpay). We do not collect or store your card number, CVV, UPI PIN or net-banking passwords. We only receive a payment confirmation and transaction reference.
• Communication details: messages you send us via WhatsApp, email or Instagram.
• Technical information: basic device/browser information and data saved in your browser's local storage (such as your shopping bag) to make the website work smoothly.

2. How We Use Your Information

• To process, pack, ship and deliver your orders.
• To send order confirmations, payment receipts, dispatch and tracking updates (via WhatsApp, SMS or email).
• To respond to your queries, support requests, returns and refunds.
• To prevent fraud and keep our website secure.
• To send offers or newsletters only if you have subscribed. You can unsubscribe at any time.
• To comply with legal, tax and accounting obligations.

3. Sharing of Information

We do not sell or rent your personal information. We share only the minimum information required with:

• Payment gateway partners (e.g. Razorpay) to process your payment securely.
• Courier & logistics partners (e.g. Shiprocket, Delhivery, India Post and similar) to deliver your order — limited to your name, phone number and delivery address.
• Communication service providers used to send order notifications.
• Government or law-enforcement authorities when required by law.

4. Cookies & Local Storage

Our website uses your browser's local storage to remember your shopping bag and preferences. We do not use this data to track you across other websites. You can clear it anytime from your browser settings.

5. Data Security

Our website is served over secure HTTPS encryption. All payments are handled on PCI-DSS compliant payment gateway infrastructure. While we take reasonable security measures, no method of transmission over the internet is 100% secure.

6. Data Retention

We keep your order information only as long as needed to fulfil your order, handle returns/refunds, and meet legal and tax record-keeping requirements.

7. Your Rights

You may request to access, correct, update or delete your personal information, or withdraw consent for marketing communication, by contacting us using the details below. We will respond within a reasonable time as required by law.

8. Children's Privacy

Our products are intended for purchase by adults. We do not knowingly collect personal information from children under 18 years of age.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page with the "Last updated" date.

10. Grievance Officer & Contact