Legal

Shipping & Delivery Policy

Last updated: 19 October 2026

This policy explains how WARMÉ ships orders placed on www.warmecandles.com.

1. Shipping Coverage

We currently ship to serviceable PIN codes across India. We do not ship internationally at this time.

2. Order Processing Time

• Every candle is hand-poured and packed with care. Orders are usually dispatched within 2–4 business days of payment confirmation.
• Customised hampers, bulk, wedding or corporate orders may need additional processing time, which will be communicated to you at the time of ordering.
• Orders are not dispatched on Sundays and public holidays.

3. Delivery Timeline

Delivery timelines are estimates and may vary due to courier delays, weather, festivals, or other circumstances beyond our control.

4. Shipping Charges

Shipping charges, if any, are clearly shown at checkout before you make the payment. Currently, standard shipping is free on orders across India unless otherwise displayed at checkout.

5. Courier Partners

We ship through trusted courier and logistics partners such as Shiprocket, Delhivery, Blue Dart, DTDC, Xpressbees, India Post and others, depending on your PIN code.

6. Order Tracking

Once dispatched, you will receive your tracking (AWB) details on WhatsApp/email. You can also track your order anytime on our website under Track Your Order using your Order ID or registered mobile number.

7. Packaging

Candles and urlis are fragile and heat-sensitive. We pack every order with protective cushioning. During peak summer, minor surface changes to wax due to heat in transit may occur; these do not affect the burn quality of the candle.

8. Incorrect Address & Failed Delivery

• Please ensure your delivery address, PIN code and phone number are correct at checkout.
• If a shipment is returned to us due to an incorrect address or the recipient being unavailable after multiple attempts, re-shipping charges may apply.

9. Damaged or Lost Shipments

If your package arrives damaged or is lost in transit, please follow our Refund & Cancellation Policy — inform us within 48 hours of delivery with photos/unboxing video and we will arrange a replacement or refund.

10. Contact