Legal

Refund & Cancellation Policy

Last updated: 19 October 2026

At WARMÉ, every candle is hand-poured and carefully packed. Because our products are handcrafted and personal-use items, we follow the policy below for cancellations, returns, replacements and refunds on orders placed at www.warmecandles.com.

1. Order Cancellation

• You may cancel your order before it is dispatched by contacting us on WhatsApp +91 88590 20077 or by email with your Order ID. A full refund will be issued.
• Once an order has been dispatched, it cannot be cancelled.
• Customised / personalised orders (bespoke hampers, wedding or corporate favours, custom notes or colours) cannot be cancelled once production has started.
• WARMÉ may cancel an order due to stock unavailability, pricing errors or an undeliverable address. In such cases you will receive a full refund.

2. Returns

As candles are handcrafted, consumable, personal-use products, we do not accept returns for change of mind, fragrance preference, or minor handmade variations in colour, shape or texture.

3. Damaged, Defective or Wrong Item

If your order arrives damaged, broken, defective, or you received the wrong item, we will make it right:

• Inform us within 48 hours of delivery via WhatsApp or email with your Order ID.
• Share clear photos and, preferably, an unboxing video showing the outer package and the product.
• Please keep the product and original packaging until the issue is resolved.
• After verification, we will offer a free replacement or a full refund for the affected item(s).
• Claims raised after 48 hours of delivery, or without supporting photos/video, may not be eligible.

4. Refund Process & Timeline

• Approved refunds are processed to the original payment method (UPI, card, net banking or wallet) used at checkout.
• Refunds are initiated within 2 business days of approval and usually reflect in your account within 5–7 business days, depending on your bank or payment provider.
• For any order paid via Cash on Delivery (if offered), refunds will be made by bank transfer/UPI to an account you share with us.

5. Non-Delivery

If your order is lost in transit or is not delivered due to a courier issue, we will either reship the order or issue a full refund, at your choice. If delivery fails because of an incorrect address or the recipient being unavailable after multiple attempts, re-shipping charges may apply.

6. Free Gifts & Offers

Complimentary gifts included with orders are not eligible for refund or exchange. If an order is refunded, any offer or discount applied to it will also be reversed.

7. Contact for Cancellations & Refunds